Contact Us

Contact Us


New York, NY
USA

Izavel Varela is a fashion brand based in New York City.

FAQ'S

FAQ's

     

 

 

 

 
 


If you cannot find the answer, do not hesitate to send us an email to info@izavelvarela.com or call us at 225.247.4440

Shipping and Delivery

IZAVEL VARELA  garments are made-to-order and delivered within 4 to 6 weeks via USPS

Any orders over $200 will receive free shipping otherwise it is flat rate of $20.

How long will it take to ship my order?

It takes a little bit longer because each piece is made-to-order. Please allow 4 to 6 weeks for your order to arrive. We use USPS Ground for all orders placed with free shipping. You will be notified of your tracking number once your order has shipped. If you require faster delivery, you can choose the express option, available for an additional cost. If your order hasn’t shipped as quickly as you expected, please double-check the product description to make sure you’re not expecting a made-to-order or pre-sale item (those take a little longer to ship out!).

 

What if I need my items to arrive more quickly?

All of our pieces are handcrafted and made to fit you so depending on how quickly you may need it,we can see what we can do for you! Email us at info@izavelvarela.com or call us at 225-247-4440

 

What if my product arrived damaged?

Yikes! Please document the damaged product (and, if applicable, damaged packaging) with photos and email them to us at info@izavelvarela.com along with your order number. We will resolve the situation as quickly as possible.

 

What is your return policy?

Online returns: If you have already purchased and want to return it for a full refund or store credit, please send the item to our returns department. Returns will NOT BE ACCEPTED after 21 days post-purchase. All tags must be attached and the item must not show any signs of wear. Please send us an email at info@izavelvarela.com and we will process your return.

 

Do you ship outside of the U.S.?

For now, we only ship within the 50 United States, but email us at info@izavelvarela.com if you’re interested in delivery to your country. We’ll see what we can do!

 

Payment

IZAVEL VARELA Inc. takes many active steps to ensure the absolute safety of your credit card and personal information. We process all credit card sales via a fully secured and reputable third party payment processor and do NOT keep full credit card information on record.

What payment methods do you accept?

Visa, Mastercard, American Express, PayPal

 

What currency is used for transactions?

US dollars online

 

Will there be sales tax on my order?

If you live in California, DC, Georgia, Florida, Illinois, Massachusetts, New York, Pennsylvania, or Washington you will be charged applicable sales tax. If you live in Canada, you will be charged provincially applicable PST/HST/GST. If you live elsewhere, you will not be charged sales tax.

 

ALTERATIONS AND REMAKES

My garment doesn't fit, what options do I have?

 If you live in the NY AREA

 We’re all about options here. Need minor adjustments? We will come to you for a fitting session and will cover the cost for the alterations.  Still not quite right? We’ll give you a full refund – no questions asked?

If you live outside the NY AREA

We will cover up to $75 for alterations costs. Still not quite right? We’ll give you a full refund.

 

How long does it take to for alterations for a finished garment?

We will finish the alterations in 7 to 10 business day then we will ship the garment to you

USPS, so please allow a few more days for shipping to arrive depending on where you live?

 

What type of packaging should I use to return?

You can use our original packaging or a small box!

 

 

MEASURING AND TAILORING

Do I need a tailor to take my measurements?

Not at all! You can just follow the video tutorial online or book an appointment with the designer by either sending us an email to info@izavelvarela.com or call us at 225-247-4440 if you are located in the NYC Area.

 

Can I use the measurements from a suit I own?

 We need your actual body measurements.

 

Where do I get a tape measure?

You can order a tape measure from us for your starter kit. Once you receive your package, you will be able to use the discount code to cover the cost of the tape measure on your next order from our products.

 

How do I ensure my measurements are accurate?

Follow our video tutorial on taking measurements and you can’t go wrong. That said, there’s a chance some of your garments won’t fit the way you want right out of the box; minor alterations might be needed. If that’s the case we will come to you for a fitting session and the alterations are on us. We want to make sure you’re happy.

 

GENERAL QUESTIONS

Where are your clothes made?

We have in house sample makers and pattern makers to ensure the best fit in

New York City.

 

Is everything on your website custom made?

Yes, everything we do is made for you.

 

MAKING APPOINTMENTS

How do I book an appointment?

We are thrilled to meet with you. You can make an appointment by either emailing us directly at info@izavelvarela.com, calling us at 225-247-4440, or you can follow the submission form on our "Made for You" Tab then to "Alter your Threads?

 

CUSTOMER CARE

How can I contact an IZAVEL VARELA representative?

We are available by phone Monday-Friday, 10:00am-6pm EST. Please call 225-247-4440 If you need assistance outside of those hours, email us at info@izavelvarela.com for help within a few hours Monday through Friday (and ever-so-slightly slower help on the weekends).

 

How can I give you general feedback?

We love feedback, stories, customer photos, and knowing how we can make your day a little bit better. Please email us at info@izavelvarela !

 

PRESS

To whom should I direct press inquiries?

Thank you for your interest!  Email us info@izavelvarela.com and our PR team will respond as soon as they can!

 

CAREER

Are you hiring?

 To see our available job postings, visit our Career & Opportunities page